Privacy Policy

Your Privacy at Eileen West We value the trust you place in Eileen West, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us at AskUs@EileenWest.com.

 

Your Acceptance of These Terms

By using this website, you signify your acceptance of this privacy policy. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Types of Personal Information We May Gather

Eileen West gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you. 

• Purchases — When you place an order, you give us your name, address, phone number and/or email address plus payment information.

• Non-Purchases — There may be instances when you are not making a purchase at Eileen West and you give us your name, address, phone number and/or email address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or email address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from Eileen West or enter a contest or participate in a promotion or survey sponsored by Eileen West.

• Personal Shopping Account — If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.

• Catalog requests — We need your name and address in order to mail you a catalog. We also require a phone number or email address so that we can contact you in the unlikely event there is an error in your address or other delivery problem. To stop receiving catalogs, contact us at AskUs@EileenWest.com.

• Email updates — When you subscribe to receive Eileen West email updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your email address. You can unsubscribe at anytime.

• Google AdWords — Eileen West has implemented and currently employs Display Advertising and Remarketing services through the Google AdWords network to advertise online. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Click here to unsubscribe.

• Third Party Vendors, including Google, use cookies to serve advertisements on this website and on other websites on the Internet. Google's use of cookies enables it to serve advertisements to users based on your visit to this website and other websites on the Internet. You may use the Google Analytics opt-out Browser add-on to opt-out of these advertisements online.

 

How We Use Personal Information 

We may use your personal information in the following ways:

• To process and fulfill your order, including sending you emails to confirm your order status and shipment. 

• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications.

• To help us learn more about your shopping preferences.

• To help us address problems with and improve our site design, products and services.

• To protect the security or integrity of our website and our business.

• To contact you if necessary.

 

How You Can Opt-out of Email and Direct Mail Marketing

• We may send you promotional emails regarding special offers about our products and services. In addition, if you provided your mailing address in order to complete a purchase, we may send you offers through direct mail that we feel might be of interest to you. If you do not want us to send you emails regarding special promotions or offers, or if you do not want us to send you any offers through direct mail, simply follow the unsubscribe instructions that are located at the bottom of those emails, or you can click here to manage your email marketing preferences and direct mail preferences. Please note that, once you opt-out, you will no longer receive promotional offers via e-mail or direct mail. In addition, even if you opt-out of receiving promotional emails, we may continue to send you electronic service notifications that are related to your account(s) and other products and services you have requested or in which you are currently enrolled.

• In addition, our website utilizes cookies. Cookies do not gather any of your personally identifiable information. Your web browser places cookies on your hard drive for record-keeping purposes and to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Please note that by disabling cookies, you may lose access to some parts of this website. In addition, cookies allow us to provide you with a more personalized shopping experience and enable you to fully interact with and complete your transaction on our website.

For more about your privacy at Eileen West, please contact Customer Service.

Along with respecting your privacy, Eileen West diligently strives to keep your personal information safe and secure. (Please see our Security Policy below.)

 

What Are Cookies?  Cookies are small data files that one of our servers sends to your computer via your Web browser when you connect with our web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc.), and provide you with a more relevant shopping experience. 

How We Use Cookies We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on EileenWest.com, you must have “cookies” enabled on your Web browser. (If you don’t want to enable cookies but would like to place an order, please contact Customer Service. You must also have cookies turned on in order to create a personal account on EileenWest.com and to access that online account. Cookies also help us:  • determine which features and tools you use, and which pages you visit on EileenWest.com  • remember which items you’ve placed in your shopping bag  • enable you to checkout faster if you’ve created an account with us  In addition, we use cookies to provide you with advertisements and promotions across various other websites from Eileen West based on your web browsing behavior and to similarly allow other entities, in which you may be interested, to provide you with their advertisements and promotions across various other websites. If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.  

 

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data.  Specifically, this website is protected with SSL (Secure Socket Layer) encryption. The security of the information you provide regarding your purchase is very important to us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be one hundred percent (100%) secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the loss, misuse, or alteration of the personal information you have provided to us.

We urge you to keep your password for our websites in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to any of our websites. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

 

Children’s Privacy

Our websites are general-audience websites and are not directed to anyone under the age of thirteen (Children). We do not seek to solicit information from Children. If Children submit information to us and we know that the individuals submitting the information are indeed Children, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. We urge parents and guardians to participate in their Children's online activities and use parental control or Web filtering technology to supervise Children's access to the Internet.

 

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Mailing List Preference

If you no longer wish to receive Eileen West mail, please contact Customer Service. Please include your name and mailing address in the message. If you no longer wish to receive direct mail or emails from Eileen West, please unsubscribe or click on the UNSUBSCRIBE link included in all emails sent by Eileen West. Users may also log into their account and unsubscribe from receiving direct mail or emails from Eileen West by changing their account preferences.  

 

Terms and Conditions 

General:

The web address of www.eileenwest.com is the official website for the Eileen West brand (Eileen West). Please read carefully the Terms of Use written below, because your use of www.eileenwest.com website (hereafter, the “Site”) constitutes your acknowledgement and agreement to adhere with and be bound to these Terms of Use. If you do not accept these terms of use, you should not use this Site. We reserve the right to revise these terms of use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because your use of the Site following any changes indicates your agreement to be bound by those modifications.

 

Acceptable and Prohibited Site Use: Security: You are prohibited from violating or attempting to violate the security measures on the Site, including, without limitation:

(1)        Using a false password or one belonging to another user, or accessing data not intended for the user, or logging into a server or account which such user is not authorized to access;

(2)        Disclosing a password, or permitting a third party to use a password, or failing to notify us if a password is compromised;

(3)        Attempting to probe, scan or test the vulnerability of the system or network, or to breach security or authentication measures without proper authorization;

(4)        Attempting to interfere with service to any user, host or network, including, without limitation, via means of “overloading”, “flooding”, “mail bombing” or “crashing”;

(5)        Sending unsolicited e-mail, including promotions and/or advertising of products or services;

(6)        Without the prior written consent of Eileen West, distributing, modifying, transmitting, transferring, displaying, performing, reproducing, publishing, re-publishing, licensing, creating derivative works of, or selling any Site Content (hereinafter defined);

(7)        Transmitting, displaying, transferring, or submitting any spam, duplicate messages, unauthorized advertisements, unauthorized promotions, surveys, contests, giveaways, sweepstakes, Ponzi schemes, chain letters, or pyramid schemes;

(8)        Falsifying headers, creating a false identity, or otherwise forging or manipulating identifiers in order to deceive others or disguise the true origin of any user content transmitted or transferred to or via the Site;

(9)        Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or

(10)    Hijacking all or any part of the Site content, deleting or changing any Site content, deploying pop-up messages or advertising, running or displaying this Site or any Site content in frames or through similar means on another Site, or linking to the Site or any page within the Site, without our specific written permission.

 

General Rules:

You agree to use the Site only for lawful purposes and only for your own personal, non-commercial use. You may not use the Site to transmit, post, download, distribute, copy, display publicly, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of Eileen West or any others or violate the privacy or publicity or other personal rights of Eileen West or any others, or (c) that is libelous, obscene, offensive, threatening, defamatory, abusive or hateful.

 

Violations:

We have absolute discretion to determine if any use violates these rules, and to act as we deem appropriate in the event of any violation. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences which may involve such violations and may involve, cooperate with, and make disclosures to, law enforcement authorities in identifying and prosecuting users who are involved in such violations.

 

Copyrights:

All content included on this Site, including images, illustrations, designs, icons, photographs, video clips, audio clips, logos, button icons, software, written materials and other materials (collectively, “Content”) are the property of Eileen West  or its content suppliers and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all Content on this Site is the exclusive property of Eileen West and is protected by U.S. and International copyright laws. All software used on this Site is the property of Eileen West or its software suppliers and is protected by U.S. and International copyright laws. The Contents and software on this Site may be used solely as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the Content or software on this Site is strictly prohibited. The Content on our Site, and the Site as a whole, are intended solely for personal use by the users of our Site. You may download or copy the Content and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Site, or any related software.

 

Product Information:

Eileen West’s products displayed on the Site are generally available in most cases in select department in the United States and select foreign markets while supplies last. In some cases, merchandise displayed on the Site may not be available in stores and Eileen West makes no representations or warranties that any of the products or services displayed on the Site will be available at any time or location.

 

Orders, Prohibition on Reselling, and Price:

The information on this Site does not constitute a binding offer to sell products described on the Site or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. You may not purchase any item from this Site for resale by you or any other person, and you may not resell any item purchased from this Site. The prices displayed on the Site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed.

 

Colors:

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. 

 

Comments and Submissions:

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Eileen West on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, Comments) shall be and remain Eileen West property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Eileen West of all worldwide right, title and interest in all copyrights and other intellectual properties in the Comments is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that none of the Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that none of the Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. Notwithstanding anything herein to the contrary, you are and shall remain solely responsible for the content of any Comments you make.

 

Indemnification:

You agree to defend, indemnify and hold harmless Eileen West and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including  attorneys' fees and court costs, arising or resulting from your use of the Site and any violation of these Terms of Use. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including attorneys' fees and court costs, arising or resulting from that disruption. Eileen West reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Eileen West in the defense of such matter and reimburse Eileen West for any attorneys' fees or other legal or court costs incurred in connection with such defense.

 

Links to Other Web Sites:

To the extent that this Site contains links to outside services and resources, including other websites, the availability and content of which Eileen West does not own, operate or control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service, resource or website. Any such links are provided solely as a convenience to you. If you click on these links, you will leave this Site. Eileen West makes no representations or warranties concerning and is not responsible for the content, information or other material on or accessed from any other websites that are not owned, operated or controlled by Eileen West.

 

Disclaimer:

YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. Eileen West EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Eileen West OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. EILEEN WEST DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

 

Limitation of Liability:

EILEEN WEST ASSUMES NO RESPONSIBILITY FOR AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, INTERRUPTION OF SERVICE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR TELECOMMUNICATIONS EQUIPMENT ARISING FROM YOUR ACCESS TO OR USE OF THIS SITE AND ITS CONTENTS. IN NO EVENT SHALL EILEEN WEST OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF EILEEN WEST HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, TORT OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR THE EXISTENCE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

 

Inaccuracy Disclaimer:

From time to time, there may be information on this Site that contains typographical errors, inaccuracies, or omissions, including those that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause you.

 

Jurisdiction and Applicable Law:

The laws of the State of New Jersey govern these Terms of Use and your use of the Site, and you irrevocably consent to the jurisdiction of the courts located in the County of New Jersey for any action arising out of or relating to these Terms of Use. We recognize that it is possible for you to obtain access to this Site from any jurisdiction in the world, but we have no practical ability to prevent such access. This Site has been designed to comply with the laws of the State of New Jersey and of the United States. If any material on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

 

Changes to These Terms of Use:

We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these Terms of Use. Your continued use of this Site following the posting of changes to these Terms of Use or other policies means you accept the changes.

 

Entire Agreement and Admissibility:

These Terms of Use and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and Eileen West with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Severability:

If any provision of these Terms of Use is unlawful, void or unenforceable, the remaining provisions of these Terms of Use will remain in place.

 

Miscellaneous:

Unless otherwise specified and except to the extent Eileen West products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Eileen West products and services available in the United States and select foreign markets. This Site is controlled and operated by Eileen West from its offices in New Jersey, NJ.

 

Third-Party Trademarks:

Third-party trade names, product names and logos, contained in this Site may be the trademarks or registered trademarks of their respective owners.

 

Termination:

This Agreement is effective unless and until terminated by Eileen West. Eileen West may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Eileen West’s sole discretion you fail to comply with any term or provision of this Agreement.